C.D.
We've been happy with them. We don't have a home phone just our wireless plans thru them and our Internet and FIOS TV. The price was comparable to Comcast. I haven't had a problem with their customer service or tech support directly they've always been friendly on the phone and have always been on time the 2 times they had to come out and correct the problem. The problem lies in that since we have no home phone #, though my husbands cell is linked to the FIOS service, they can never find us in their system thru our phone # and it takes several minutes at best to find our info which is a pain. Why they can't mark our cell as a home phone contact # to access our account is beyond me. But other than that, the service itself is excellent. It is faster than Comcast (my hubby works from home and speed is very important) and it very rarely goes down. I also like that if the power goes out they have a battery back up for internet service (if you have a laptop) doesn't last forever but it covers in a pinch. I've been happy with the switch.